Terms and Conditions

Welcome to JAKO Kosovo (“we”, “us”, “our”), operating the online store jakokosovo.shop (“Website”). These Terms and Conditions govern your access to and use of our Website, products, and services. By accessing or placing an order through this Website, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By using this Website, you confirm that you have read, understood, and agreed to these Terms and Conditions, along with our Privacy Policy and Refund Policy. If you do not agree with any part of these Terms, you must not use this Website.

2. Eligibility

To place an order, you must be at least 18 years old or have legal capacity under the laws of your country of residence. By ordering from our Website, you confirm that you meet this requirement.

3. Products and Availability

JAKO Kosovo offers sportswear, footwear, accessories, and related products.

All products displayed on the Website are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

4. Orders and Contract Formation

• Placing an order constitutes an offer to purchase.

• Order confirmation emails are acknowledgments only and do not constitute acceptance.

• A binding contract is formed only when the order is shipped or confirmed by us.

• We reserve the right to cancel or refuse orders due to pricing errors, stock issues, or suspected misuse.

5. Prices and Payments

• All prices are listed in EUR (€) unless stated otherwise.

• Prices include applicable taxes where required by law.

• Payment methods available are shown during checkout.

• You agree to provide accurate billing and contact information.

6. Shipping and Delivery

• Shipping costs and estimated delivery times are displayed at checkout.

• Delivery times are estimates and not guaranteed.

• Risk of loss passes to the customer once the order is handed to the delivery service.

7. Returns, Exchanges and Refunds

Our return policy forms an integral part of these Terms and Conditions:

• Products may be exchanged within 7 days from the date of delivery.

• Cash refunds are not provided; exchanges only.

• Items must be unused, in original condition, with tags and packaging intact.

• A valid receipt or proof of purchase is required.

8. User Accounts

• Creating an account may be required to place orders.

• You are responsible for maintaining the confidentiality of your account details.

• We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on this Website, including logos, text, images, designs, and software, is the property of JAKO Kosovo or its licensors and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, JAKO Kosovo shall not be liable for:

• Indirect or consequential damages

• Loss of profits, data, or business opportunities

• Delays or failures beyond our reasonable control

11. Disclaimer

The Website and all products are provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Kosovo. Any disputes shall be resolved by the competent courts of Kosovo.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon publication on the Website.

14. Contact Information

For questions related to these Terms and Conditions, please contact us via the Contact page on the Website or through the official contact details provided on jakokosovo.shop.